FAQs

1. How Do I Know the Products you are Selling are Safe for my Health?

We only sell products beyond their ‘Best Before’ date, and do not offer any products past their ‘Use By’ date.

Meaning the products we sell should still be fit for consumption, and not pose a risk to your health, despite them having technically ‘expired’.

Beyond this, our warehouse and despatch staff are trained to physically assess and check stock regularly for any signs of degradation – ensuring that when products reach you they are in the highest possible standard of quality and safety.

It is also advised that you perform your own checks on products prior to consumption (visual and other sensory checks such as smell) to ensure that products are still suitable for purpose.

2. How Else do you Support the Environment?

One of our core goals for setting ‘Love Health Hate Waste’ up, alongside delivering health products at literally unbeatable prices, was to reduce the impact that unnecessary waste has on our natural environment.

The premise of our business is therefore built on reducing wastage.

This extends across our entire operation, from re-using packing materials sent to us by suppliers, to using recyclable and recycled materials wherever possible, and only using FSC certified envelopes and boxes (where new materials have to be used).

3. How Far Past the Best Before Date are the Products You Sell?

Each product is different – some are just days beyond their Best Before date, others are weeks, and some are months beyond.

There is no upper limit of time beyond the Best Before date that is, or that can accurately be, provided to state an ‘absolute’ cut-off for when something needs to be consumed by.

This illustrates not only the fact that items beyond their Best Before date can last well beyond this, but also the need for ‘common sense’ checks to take place when a product is beyond its Best Before date.

Common sense checks could be described as visual and smell checks prior to taste-testing products, to ensure they are still fit for purpose and are definitely not spoiled prior to consumption.

Visual and smell checks (to the exterior, packaged products) are performed by trained staff in our warehouse regularly to ensure our stock remains in a fit and suitable state for consumption prior to despatch.

4. What’s The Difference Between ‘Best Before’ and ‘Use By’?

Best Before dates indicate that a product will be at its best quality before the Best Before date is reached – the date given does not pertain to the safety or effectiveness of the said product, and therefore products with Best Before dates are very often perfectly fine to consume.

Use By dates, on the other hand, are different.

Use By dates are normally used on fresh and other ‘high-risk’ foods and consumables, where consuming after the Use By date would pose a serious risk to health and may result in food poisoning.

Under no circumstances should products be consumed beyond their Use By date, even if they look and smell perfectly fine.

On this site, we ONLY offer products that are beyond their Best Before date, and will never offer products for sale that have a Use By date or that are unfit or unsafe for purpose or consumption.

For more information, the NHS offers a very helpful guide to understanding the difference between Best Before and Use By dates here.

5. What Do my Reward Points Equate to in Terms of Monetary Value?

Reward points are offered on most items (although not all) and are awarded at a rate of 1 reward point per each £1 spent.

In terms of redemption value, each reward point is worth £0.01. So for instance, if you accumulate 1,000 reward points on your account, you can effectively purchase £10 of goods with your reward point balance alone.

As with reward points not being awarded on all items, you will not be able to redeem points against certain items either. This will be shown to you during the checkout process when you attempt to redeem your points against your purchase.

6. Why do We Test Our Products for Radiation?

With recent concerns over the Fukushima nuclear reactor disaster in Japan, and the widespread impact this has had on the entire World - elevating radiation levels in sea water to dangerous levels - we have invested in technology that allows us to ensure the safety of our products.

We believe, when you are purchasing a product to have a positive effect on your health, you deserve a guarantee that the product will not have the opposite effect!

When you buy from Love Health Hate Waste you can feel safe in the knowledge that we conduct thorough radiation tests on all items we sell - right at the point of despatch, on an individual product basis.

This ensures that you receive items that are guaranteed radiation-safe - Vitalife Group (of which Love Health Hate Waste is a part) are the first, and currently the only health business in the UK to do this.

7. How do We Test Our Products for Radiation?

We use geiger counters on our packing desks, and all staff are trained how to use these counters.

When items are being packed on the packing desk, the geiger counter simultaneously checks them for radiation levels - it takes around 10 seconds for the geiger counter to record radiation levels.

If elevated radiation levels are found on any product, the item is immediately disposed of in a manner appropriate to the risk level, and the customer would be refunded and informed of the test result to explain the situation.

Thankfully, to-date we have not encountered any elevated radiation levels in our goods. This is partly because it is difficult for food and supplements to become irradiated and to maintain/absorb the radiation it encounters.

So even if exposure occurs, it doesn't necessarily mean the product will maintain that radiation - rather like plants being exposed to sunlight radiation, they don't in-turn start emitting sunlight radiation themselves.

Nevertheless, we believe it to be an important process for peace-of-mind for our customers, and guarantees the safety of our goods.

8. What Levels of Radiation are Considered Safe in Food, Drink and Supplements?

Radiation is measured in sieverts and microsieverts.

Radiation is everywhere, we cannot fully escape it - there is something called natural 'background' radiation.

This background radiation level can measure anywhere between 0.10 microsieverts and 0.30 microsieverts per hour, and depends on your location - India, for instance, experiences a much higher background radiation than the UK due to radiactive elements in the soil.

We have our geiger meters set to notify us of any measurement above 0.30 microsieverts per hour.

As this is often the maximum 'background' radiation level, this is what we consider to be a safe/normal radiation level for products. We will never release any product to customers with a reading above 0.30 microsieverts per hour.